Our Returns and Exchanges Policy
If you're not happy, we're not happy! At MaxiDress.org, we aim to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!
Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
- All returns packages must be received within 30 days of the date your order shipped from us.
- Returns are processed within 5-7 business days of package receipt.
- Refunds can only be issued to your original payment method or in the form of store credit.
- Shipping is non-refundable, except in cases where we have made a shipping error.
- We only offer exchanges for the same item in a different size or color.
- The following items are returnable for store credit only: Returns received more than 30 days after the original order shipment date (late returns may also be subject to a 50% restocking fee)
How to Make a Return or Exchange
Making returns and exchanges is a snap! Have you read our Returns and Exchanges Policy above? Good! As long as your items are eligible for return or exchange, start off by following these easy steps:
1. Include your original invoice in your package.
2. On the front of your invoice, circle the names of the items you are returning or exchanging. Specify if you are returning or exchanging next to items. If you are exchanging, indicate the new size next to item.
3. Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
4. Ship package to:
25108 Marguerite Pkwy Suite A
Mission Viejo, CA 92692
United States